EMERGENCY NOTIFICATIONS FROM THE SUFFOLK COUNTY CODE RED EMERGENCY NOTIFICATION SYSTEM
Click Here to Sign up to Receive Emergency Notifications from the Suffolk County Code Red Emergency Notification System.
The Suffolk County Department of Fire Rescue and Emergency Services has contracted with Emergency Communications Network to license it CodeRED high-speed notification system. Suffolk will use this system to contact Suffolk community members in the event of an impending or actual emergency. Examples include: evacuation notices, bio-terrorism alerts, boil water notices, and missing child reports.
The CodeRED emergency notification system is a high-speed mass notification service that allows the Suffolk County Department of Fire Rescue and Emergency Services to deliver customized messages directly to Suffolk County homes and business. The CodeRED system also sends out high-speed emails and text messages to those residents who have enrolled additional contact information.
The CodeRED system allows Suffolk Emergency Managers to send notifications to specific geographic areas, so only those residents in the affected area of the alert will receive the notification. The system allows Suffolk officials to send notifications to predefined geographic areas such as villages, townships or zip codes.
CodeRED has provided Suffolk County with a calling database that includes the residences and businesses within the county. To further enhance the accuracy of the database, Suffolk County has added data from our 911 call system. The CodeRED system provides a web link for residents to register any additional contact information, including cell phone numbers and email addresses. Residents have the ability to add as many telephone numbers and other contact methods as necessary for their home and business addresses. Resident supplied data is kept private and will only be used as determined by Suffolk County.
Sign up to Receive Emergency Notifications from the Suffolk County CodeRED Emergency Notification System
Those without Internet access may call the Office of Emergency Management’s Customer Service Center by dialing 631-852-4900, Monday through Friday, between 9 a.m. and 5 p.m. to supply their information over the phone.
Click on the image below to view the video: CodeRED: How does it work?
Frequently Asked Questions:
What is the Suffolk CodeRED and why is it important to me?
CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.
When will Suffolk County use the CodeRED Emergency Notification System?
Any message regarding the safety, property or welfare of the community will be disseminated using the Suffolk County CodeRED Emergency Notificaion system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.
Does the Suffolk County CodeRED Emergency Notification system replace other systems that have been used to provide time-sensitive information to residents?
This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.
Does the Suffolk County CodeRED Emergency Notification system already have my telephone number, or do I need to sign up to receive Suffolk County CodeRED Emergency notifications?
The CodeRed database contains information received from public databases, including regional phonebooks. However, no resident should assume that their information is in the system. Click here to go to the CodeRED Community Notification Enrollment page where you can register online to receive Suffolk County Emergency Notifications. If you can not register online, you can call the Suffolk County Office of Emergency Management at 852-4900 on Monday through Friday between 9:00 AM and 5:00 PM and speak with one of our communications specialists to complete your registration over the telephone.
I have a business located in Suffolk County. Can I arrange to have the Suffolk County CodeRED Emergency Notification System contact my business?
Yes. Fill out the Suffolk County CodeRed Emergency Notification registration form but be sure to select the “This address is business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the Suffolk County CodeRED Emergency Notification message to their workforce.
What if I want to register additional numbers for my address?
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.
Is my personal information protected?
CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.
How will I recognize a Suffolk County CodeRED Emergency Notification message?
A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.
What should I do if I receive a Suffolk County CodeRED Emergency Notification message?
Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.
I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?
Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The Suffolk County CodeRED Emergency Notification sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.
Will the Suffolk County CodeRED Emergency Notification system leave a message on an answering machine?
Yes, the Suffolk County CodeRED Emergency Notification system will leave a message on a machine or on voicemail. The system will leave the entire message in one pass.
What happens if the line is busy?
If the line is busy, the Suffolk County CodeRED Emergency Notification System will try two more times to connect.
What circumstances might prevent a message from being delivered to me?
- If your contact information has changed and you have not registered your new information.
- If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.
- If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
- If you have a privacy manager on your main phone and you did not register an alternate phone number.
- Suffolk County will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.
Questions should be directed to the Suffolk County Office of Emergency Management, 631-852-4900, or email CodeRedSupport@suffolkcountyny.gov